FAQs

HOW TO CONTACT CUSTOMER ASSISTANCE: You may email us at any time @ info@houseofcheri.com.au. You may call us on (07) 47 45 34 70 between the hours 8:30am – 4pm; please leave a message if we are unavailable & we will endeavour to respond as soon as possible.

HOW DO I USE MY SHOPPING CART: Once you log on to our site / register with us you may add items you wish to purchase to your cart whilst you continue shopping; the item is saved to your cart. Items you place in your cart will remain there until you purchase them or remove them.

AFTERPAY:mobile

WHAT DO I DO IF MY ITEM ARRIVES DAMAGED OR NOT AS DESCRIBED: Customer satisfaction is of the upmost importance to us so please contact us via email info@houseofcheri.com.au & we will arrange to have a replacement sent out as soon as possible.

WHAT ARE THE MAILING DAYS: Living remotely on a vast & beautiful outback cattle station means we have 2 mail days per week; Tuesdays & Fridays so all mail will be posted out on these 2 days.

RETURNS: The full amount will be credited (minus post costs) in the same format the original purchase was made.  The item must be returned as was posted out including all tags within 30 days of purchase.